Our Privacy Policy will help you to understand what information we collect, how we protect it, use it, and what choices you have about your personal data.

WHO WE ARE

FANPARK is dedicated to fostering fan engagement and support for various sports initiatives. As an events business, we match volunteers to festivals and events, facilitate pre-sale customer interactions, manage ticket purchases, and organise various events. We understand the importance of internet privacy and aim to clarify how we use the information provided to us by our users.

DATA PROTECTION COMPLIANCE

FANPARK ensures that all individuals are informed about our privacy practices before collecting or processing their personal data. We adhere to internet privacy regulations, and our employees handling data are trained accordingly.

DATA COLLECTION

We collect information voluntarily provided by users, ensuring transparency in our practices. This includes data from volunteers, pre-sale customers, ticket purchasers, and participants in our events. Additionally, we utilise tracking data for analytical purposes, such as understanding user demographics and website usage patterns.

CONSENT MECHANISM

By using our website or engaging with our services, users implicitly agree to our privacy statement. We stress the importance of reading and understanding our policy before providing any data. Users have the right to withdraw consent at any time.

WHERE WE STORE YOUR PERSONAL INFORMATION

Your customer data is held on secure servers inside the European Economic Area (“EEA”), specifically the United Kingdom. By registering on the website or sending us your personal information by other means, you are indicating your consent for your personal information to be stored on our servers within the EEA. All third parties which we use to process your data are also bound by the Data Protection Act 2018.

CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy from time to time. This Privacy Policy was released on December 1st, 2023. If you would like to keep a copy, you are advised to download or print a copy and retain it for your records.

WHERE WE STORE YOUR PERSONAL INFORMATION

We believe in the complete security of your data and for that reason we use the services of one of the leading cloud server providers - Amazon. All the data is being stored on secured, GDPR compliant Amazon Cloud Servers. To learn more on the Data Protection Addendum from Amazon, please review this PDF file.

DATA USAGE

FANPARK uses personal information provided by users to facilitate volunteer recruitment, manage pre-sale interactions, process ticket purchases, and organise events. We also utilise this data for internal operations, administration, marketing, and event communications. Security measures are in place to prevent unauthorised access or misuse of personal data.

LEGAL BASIS FOR DATA PROCESSING

We rely on user consent as the legal basis for processing personal data. Our privacy notice explicitly outlines the purposes and methods of data processing. Users have the right to withdraw consent at any time.

DATA SHARING AND RETENTION

FANPARK may share user details with third parties, including ON+OFF Limited and FANPARKUK Limited, with user consent. We retain user data for as long as necessary to provide services. Data storage and transfer adhere to stringent security measures to protect user privacy.

GDPR

For GDPR compliance, FANPARK ensures that all processing of personal data is conducted lawfully, fairly, and transparently in accordance with the General Data Protection Regulation. We rely on lawful bases such as contractual necessity, legitimate interests, and consent (where applicable) for processing personal data. Additionally, users have the right to access, rectify, erase, restrict processing, data portability, object to processing, and lodge complaints with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters. FANPARK's Data Protection Officer (DPO) oversees GDPR compliance and can be contacted at hello@fanpark.co.uk. FANPARK may transfer personal data outside the EEA, and in such cases, appropriate safeguards are implemented to ensure the security and legality of these transfers, such as Standard Contractual Clauses (SCCs) or other mechanisms approved by the ICO.

USER RIGHTS

Users have the right to request access to, correction of, or deletion of their personal data. They also have the right to withdraw from marketing activities and be removed from our database. Complaints or inquiries regarding data privacy can be directed to our designated contact.

COOKIES

We utilise cookies to enhance user experience, track website usage, and improve site functionality. Users have the option to manage cookie settings in their browser preferences.

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer our site and for internal operations, including troubleshooting;
• To improve our services by analysing the behaviour in the platform and websites and provide a better user experience. We usually do this based on anonymous, pseudonymised, or aggregated information that does not focus on you individually.
• To send periodic emails products and services that might interest you and improve your overall experience with the platform.
• To follow up with them after correspondence (live chat, forms, email or phone inquiries)
• To ensure the security and integrity of our Services.
• As part of our efforts to keep our website safe and secure and to monitor actual or suspected fraudulent activity;
• Carry out retargeting advertising with our brands
• To comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts, and law enforcement requests.

LINKS TO EXTERNAL WEBSITES

FANPARK may provide links to external websites for users' convenience. However, we are not responsible for the privacy practices of these websites and encourage users to review their privacy policies before providing any personal data.

Thank you for your attention to our privacy practices. For any questions or concerns, please feel free to contact us directly at hello@fanpark.co.uk